Last updated: October 18, 2026
This policy applies to physical products ordered directly through tonymccabe.com. A purchase completed on Amazon is handled through the seller and delivery arrangements identified on that Amazon order.
Dispatch and delivery
The product page or checkout may state a shipping timeframe. We will ship within the timeframe promised when you order. If no shipping timeframe is stated, we will ship within 30 days after receiving your properly completed order, or follow the delay-and-refund procedure below.
Dispatch means handing the parcel to the carrier. Carrier transit time is separate. A delivery estimate is not a guaranteed arrival date unless expressly offered as a guarantee. We do not promise a blanket 2–5-day processing time or 3–10-day arrival time.
Delays and unavailable items
If we cannot ship by the promised deadline, we will notify you by that deadline, explain the delay, and offer a revised shipping date and the option to cancel for a full, prompt refund of the unshipped portion and its associated shipping charges.
We will request your affirmative agreement to the delay. If you decline, or do not agree by the deadline stated in the notice, we will cancel the affected unshipped order and issue the required refund. A further delay requires a further notice and agreement. If we cannot fulfill an order, we will refund it. Store credit will not replace a refund without your agreement.
Shipping charges and destinations
Available destinations and shipping charges are shown before you complete the purchase. We do not accept an order for a destination we cannot serve. If a fulfillment problem prevents delivery to an accepted destination, we will contact you and provide a refund if it cannot be resolved.
For international orders, any disclosed import duties or taxes payable by the recipient depend on the destination. We will not use this policy to impose undisclosed charges or transfer obligations that legally belong to us. Mandatory rights in your destination country remain unaffected.
Tracking and delivery problems
We will share tracking information when available. Creating a label does not mean the carrier has received the parcel. Contact us if your order is late, damaged, incomplete, or missing. We will investigate with the carrier and arrange an appropriate remedy under our Return and Refund Policy and applicable law.
A delivery scan is evidence we will review, not an automatic denial of a missing-order claim. We will not require you to resolve a problem solely with the carrier.
Address changes and returned parcels
Check your address before ordering and contact us promptly if it needs correction. We will make changes where fulfillment permits. If you supplied an incorrect address, we will explain any reasonable additional shipping cost before you authorize a new shipment. We will not charge an undisclosed penalty.
Cancellations, preorders, and digital delivery
You may cancel an unshipped standard physical-product order for a full refund. For individually personalized goods, any restriction once production starts must have been disclosed before purchase. Delay-related cancellation and other statutory rights still apply.
Preorders must state their expected shipping timeframe before purchase and follow the same delay procedure. Ebooks and downloads are delivered electronically according to the product description; contact us if access fails.
Returns and legal rights
Our Return and Refund Policy explains 30-day physical returns and remedies for order problems.
Nothing in this policy excludes mandatory consumer rights, warranties, cancellation rights, or remedies under applicable law. Where the law provides greater protection, that protection applies. These voluntary return windows do not shorten the time allowed by law to report defects or exercise statutory rights.
Contact
For help, email contact@tonymccabe.com or use our contact page. Include your order number and a brief description. Do not send payment-card details.
Related policies: Terms of Service · Shipping · Returns and Refunds · Disclaimer · Privacy · Cookies.